::Faq::
FAQ
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What is LwG?

LwG(Learn with Guru) is an initiative of two IITians and a MBA graduate to change the education scenario in India. It is a platform between students and teachers. It brings education to your door steps. Vision: Knowledge within the reach of every individual at their door step. Mission: Providing better education to everyone by modernizing the teaching scenario in India with the latest world class technology available. With LwG we try to bring lectures of reputed gurus to your home. You can get access to courses conducted by gurus from all over India. So that you have access to the quality content. To get more information about us please contact us on support@learnwithguru.com

What all the facilities I get by enrolling with you?

Our services to students include real time video lectures directly from real classrooms, daily practice problems, discussion board, mock test, student performance monitoring, library, news etc.

Whom should I contact if I have encountered any problem at any stage?

You can mail your problem to us on support@learnwithguru.com or you can also call us @8800768067.

Can I have a demo of available online Classroom?

Yes, you can just go to our “Demo” page and access demos of different courses available. You can also access demo for any particular classroom provided by a Guru, by clicking on the “View Demo” button that appears along with the list of instructors in “Courses” page. By clicking this button you will be directed to the demo page of that particular instructor. In-fact you are advised to take a demo lecture before enrolling for a course.

What are the computer requirements?

Our site is accessible with all the modern computer browsers(Mozilla Firefox latest, Internet explorer 10+, Google chrome etc), but Mozilla Firefox is advised for an uninterrupted and better experience. You will also need flash player latest version installed for the browser. Internet connection speed(faster the connection, better your experience.

What are your terms and conditions and privacy policies?

Please check our “Terms of service” section for our terms and conditions. Please check our “Privacy Policy” section for our privacy policies. A complete understanding of these policies are advisable.

How can I give my feedback/comments/suggestions?

We always strive to improve ourselves. For this purpose your feedback and comments are the most important thing. Please leave us your feedback/comments/suggestions on feedback@learnwithguru.com

What is LwG login Admit card?

If your Guru(teacher) is a member of LwG, he will provide you with an admit card which has your login details to your own LwG account. Using these details u can register with us and have access to the content provided by your guru and other LwG services specific to you.

What is the eligibility criteria required to register for LwG or use LwG services?

THis platform is developed to ensure best education withing the reach of maximum students at affordable price. We dont enforce any eligibility criteria in generic most of the cases. Anyone who has a thirst for knowledge and zeal to learn can register with us.

Whom should I contact to clarify my doubts related to website?

You can mail your problem to us on support@learnwithguru.com or you can also call us @8800768067.

What are the types of registrations available?

Following are different types of registrations available: Enrolled through a teacher Enrolled for a course through LearnwithGuru website Normal registration One registration can be merged with other too.

How can I get online classes of my real classroom teacher?

If your teacher is part of LwG then he would have have given you a registration id and password. If you login using this id and password you will have access to the video lectures, daily practice problems and mock tests uploaded by him. Along with these you also have access to discussion boards in which you can interact with your fellow students and instructor and clarify your doubts. If your Guru is not associated with LwG yet, you can request him/her to provide you the online support.

What is LwG login Admit card?

If your Guru(teacher) is a member of LwG, he will provide you with an admit card which has your access details to LwG account. Using these details u can register with us and have access to the content provided by your guru and other LwG services specific to you.

What should I do, if I haven’t received your verification mail?

You can drop us a mail with your complaint on support@learnwithguru.com, or you can call us and let us know @8800768067.

What should I do, if I haven’t received your confirmation mail after registration on enrollment of any service?

You can drop us a mail with your complaint on support@learnwithguru.com, or you can call us and let us know @8800768067.

I have already registered with LwG, my teacher has given me LwG admit card, can I merge both the accounts?

Yes, you can merge both the accounts. Please follow the following steps for merging both the accounts.(If you are already logged in to LwG please sign out and follow these steps) Login to LwG with the user name and password provided by your guru. Now you will see an option asking you if you are already registered with LwG, Here click “Yes”. Now you will be prompted to enter your registered login details. Here enter your already registered username and password. That is it! Your accounts are merged. You will also receive a confirmation mail from us. Now you can access your teacher content and LwG services specific to you with your already registered username and password. If you want to change your username and password you can click on profile button and change it.

Does it cost money to register LwG?

For Free registration it doesn't cost any money. If you have received and admit card with login details from your guru then it won't cost you anything at all. If you want to enroll for any course provided by our renowned gurus from all over India then you will have to pay depending on the cost of the course.

What are the modes of payment to enroll for a particular course offered by Gurus?

At present you can transact with us using a credit/debit card or internet banking account. The list of the banks and cards type that we accept will be available during your transaction. You can contact us for any help in this regards.

I have already enrolled in a LwG course provided by my teacher, how can I enroll in an online available course?

You can enroll in multiple courses and get access to it using your same LwG account. Simply enroll in courses available and merge it with your existing LwG account.

What is the registration type “Enrolled for a course through LearnwithGuru website”? or How do I enroll for a course through LearnwithGuru website?

If you have purchased any course on our website from a guru, then you have access to all the video lectures, Concept tests, Mock tests provided by the guru. Along with these you also have access to discussion boards in which you can interact with your fellow students and instructor and clarify your doubts. Depending on your Daily Practice Problem marks, mock test marks and your lecture completion rate we analyze your performance and provide those results to you. You can always access library and news.

Do I get any verification mail on my Email ID?

While registering with us, once you fill in enrollment form and click on submit, you will receive a verification email to your email id. You will have to click on the verification link provided in this mail to verify your account.

How do I enroll for a particular course provided by your Guru's?

If you click on our “course” menu then you will be listed with the courses that we are providing through our website. Select the course that you are interested in and click on the subject. Now you can see the list of “gurus” providing courses with us. Get the information about the guru by clicking on his name and you can also view a demo lecture of the guru by clicking on “View Demo”. Fill in the details after click on “Enroll Now” button and pay the course fee through our secured payment gateway. Then a confirmation mail and a receipt will be sent to your email id.

What is my user name?

your LwG user name is your registered email ID. Type your complete email address (ex@mple.com) and password to login in your LwG account.

How do I receive a receipt for my transaction?

Your transaction receipt will be sent to your registered email address.

Is my transaction safe with you?

Yes, your transaction is safe with us. Your transaction is carried through a secured channel (256 bit encryption) to ensure your safety. The receipt of the transaction will also be sent to your registered email id.

How do I register with LwG for the first time using Admit Card that I received from my teacher?

To register with us using admit card login details please follow the following instructions. Log in to LwG website using the username and password provided on the admit card. Then you will be asked if you are already registered with LwG? As you are registering for the first time click on “No” (If you have already registered with us then click on “Yes” and follow the steps indicated in the next question.) Now an enrolling form appears, please fill in the details. Some of the details are mandatory for the registration. Then click on submit. You will receive an verification mail to the email that you have provided in the enrollment form. You need to click on the verification link provided to verify your registration.

What are review classes?How many review classes can I take?

Review classes are meant to provide you additional classes which can be used for revision purpose. You can use these classes wisely to strengthen your weaker areas by re-attending the classroom again. The number of review classes are limited and are based upon your Guru. Generally it is set to 25% of your total number of classes.

How do I access lectures?

Once you enroll for a particular course under any guru follow the following steps to access the lectures of that guru. If you are not signed in yet, then please sign in using your username and password. Now, you will find a section “Class” on your navigation menu on the top. Please click on that. You will enter into your “Student Page” which shows the list of courses and subject that you are enrolled for. You can select the course and subject, then a list of lectures will be displayed. Click on the lecture that you want to view, then you will be directed to your classroom page where you can view your lecture. Once you are done with your lecture you can go back using back button This will redirect you again to your “Student Page” You can view any other lecture by clicking on that particular lecture.

How do I access tests?

Once you enroll for a particular course under any guru follow the following steps to access the tests conducted by that guru. If you are not signed in yet, then please sign in using your username and password. Now, you will find a section “MY Class” on your navigation menu on the top. Please click on that. You will enter into your “Student Page” which shows the list of courses and subject that you are enrolled for. You can also see the list of tests available for you on the right side of your screen. You click on the active tests and follow the instructions and complete the tests and evaluate your performance. You can only access the tests that are active at present.

After enrolling for a course how do I access the content?

Once you enroll for a particular course under any guru follow the following steps to access the course content of that guru. If you are not signed in yet, then please sign in using your username and password. Now, you will find a section “MY Class” on your navigation menu on the top. Please click on that. You will enter into your “Student Page” which shows the list of courses and subject that you are enrolled for. You can select the course and subject, then a list of lectures will be displayed. Click on the lecture that you want to view, then you will be directed to your classroom page where you can view your lecture and solve your concept test. Access your discussion board, write your mock tests and also monitor your performance from the links provided on student page. Once you are done with your lecture you can go back using back button This will redirect you again to your “Student Page” You can view any other lecture or you can access tests which are available on the right side of your screen. You click on the active tests and follow the instructions and complete the tests and evaluate your performance. You can only access the tests that are active at present.

What is Concept test?

Concept test contains the problems generally based on that days lecture or the lecture under which they are displayed. These are designed and composed carefully to help you understand the basics of the lecture and provide practice on key concept covered.

What is the use of Discussion Board? How do I clarify my doubts?

Discussion Board help you in interacting with your online classmates and also with your guru. You can post questions and answer questions posted by others. You can be part of discussions or you can start a discussion anytime you like.

How do you help us in monitoring my performance?

Multiple performance matrices will help you understand your weaker and stronger areas. This will enable you to distribute your energy and time in a balanced manner to achieve the maximum out of your effort.

How many times can I view a particular video lecture?

The number of times you view the video lectures of a subject is generally limited. This is done to make sure that you will be more alert while viewing a lecture. So if there are totally “n” number of lectures in a particular subject, then you can view totally “n+0.3n” lectures, which means 30 percent more lectures views. So some difficult lectures can be viewed second or third time too.

How many times can I attempt concept test of a lecture?

Even though we limit the number of times you can view a lecture video, the number of times you attempt the concept test is not limited. So if you just click on any lecture in your “Student Page” and do the concept test of that lecture, then it won't be counted as your lecture view as long as you don't click on the video player. So basically you can attempt your daily practice problems(DPP) as many times as you wish to.

Can we download the lectures from the site?

No, you are not allowed to download lecture videos from our website.

How do I access Concept test?

Once you enroll for a particular course under any guru follow the following steps to access the Concept test of that guru. If you are not signed in yet, then please sign in using your username and password. Now, you will find a section “Class” on your navigation menu on the top. Please click on that. You will enter into your “Student Page” which shows the list of courses and subject that you are enrolled for. You can select the course and subject, then a list of lectures will be displayed. Click on the lecture whose daily practice problems you want to do, then you will be directed to your classroom page where you can do your Concept test. Once you are done with your Concept test you can go back using back button This will redirect you again to your “Student Page” You can do Concept test of other lectures by clicking on that particular lecture.

What other services are limited?

There is no limit on other services like Daily Practice Problems, Discussion Board, Library, News etc for that course duration.

How do I access Discussion Board?

To access the discussion board you should be a registered member of LwG through your guru or you should have purchased courses offered by our gurus. Follow these steps to access the discussion board. If you are not signed in yet, then please sign in using your username and password. Now, you will find a section “Class” on your navigation menu on the top. Please click on that. You will enter into your “Student Page” which shows the list of courses and subject that you are enrolled for. You can select the course and subject, then a list of lectures will be displayed. Click on the lecture whose discussion board you wish to access, then you will be directed to your classroom page where you can see a button “Discussion Board”. Click on this then a window is projected on your screen.This is your discussion board. You can interact with your online classmates and guru using this. You can post questions and answer questions posted by others. You can be part of discussions or you can start a discussion etc.